Denver Data Recovery — iOS & Android Apps

The Challenge

A mail-in recovery lab runs on handoffs: the client ships a failed drive, the lab diagnoses it, quotes the work, recovers the data and sends it back. Every one of those steps used to mean a phone call or an email thread.

The recovery itself was never the bottleneck. Keeping an anxious client informed — where is my drive, what did you find, what happens next — was.

Our Solution

We mapped the lab's real process into five stages — Submit, Ship, Evaluate, Recover, Deliver — and built one case record that the client and the technicians share. Intake, shipping, the quote, device photos and messages all live on that record.

Then we shipped it where clients already are: a native app on iPhone and on Android, designed around one clear next step per screen.

What We Built

• A native iOS app on the App Store and an Android app on Google Play.
• A four-step guided intake — device, problem, photos, review — that opens a case in about 60 seconds.
• Packing instructions and a free FedEx label issued after intake review.
• Live case tracking from delivery and lab intake through diagnosis, recovery and return.
• Quote review with a secure authorization step inside the app.
• Secure messaging with the recovery team, with photos and notes attached to the right case.
• Built-in guides for the first steps after data loss.

How We Delivered

Process

We walked the lab's path from first symptoms to final delivery and rebuilt it as five stages a client can follow without calling.

Design

A calm, clinical visual language — clear status, one primary action per screen — because people open this app on a bad day.

Build

Two store-ready native apps sharing one case model, so a message, a photo or a quote lands on the same record everywhere.

Launch & Support

Published on the App Store and Google Play, with an in-app support centre and ongoing updates.

Results & Value Delivered

Intake in about a minute

Clients start a structured case from their phone instead of a call or an email thread.

One place for the whole case

Status, quote, photos and messages sit together, so the client can see what is happening without asking.

The lab stays human

Technicians still review every intake, diagnose the media and publish the quote. The app makes those handoffs visible; it does not replace the lab.

Capabilities Used