Eboxlab Data Recovery
A custom website and client portal for a data-recovery lab, letting clients submit and track SSD/NVMe recovery cases while the team works a managed workflow queue instead of the inbox.
The Challenge
Eboxlab was running data-recovery cases out of email and spreadsheets, with clients constantly asking 'where is my drive?'
Technical work was easy; communication and tracking were the bottleneck.
Our Solution
We built a portal where clients submit cases, see status updates and communicate inside the platform — and the team works the queue instead of the inbox.
Automated workflow steps move recovery jobs through the lifecycle without manual hand-offs.
What We Built
- Public website explaining services and intake flow.
- Client portal for submitting and tracking recovery requests.
- Internal workflow management for SSD/NVMe recovery jobs.
- Built-in client communication tied to each case.
How We Delivered
Discovery
We sat with the team using the current tools and watched where work actually broke down.
Design
Wireframes and clickable prototypes the client could test before a single line of production code.
Build
Iterative releases with weekly reviews so the product stayed honest to real workflows.
Launch & Support
Migration, training and an ongoing improvement loop after go-live.
Results & Value Delivered
Fewer status emails
Clients self-serve status from the portal.
Faster intake
New cases come in structured, not buried in an email thread.
Cleaner ops
Jobs move through tracked stages instead of living in heads.
Capabilities Used
More from our portfolio
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