Eboxlab Data Recovery

The Challenge

Eboxlab was running data-recovery cases out of email and spreadsheets, with clients constantly asking 'where is my drive?'

Technical work was easy; communication and tracking were the bottleneck.

Our Solution

We built a portal where clients submit cases, see status updates and communicate inside the platform — and the team works the queue instead of the inbox.

Automated workflow steps move recovery jobs through the lifecycle without manual hand-offs.

What We Built

• Public website explaining services and intake flow.
• Client portal for submitting and tracking recovery requests.
• Internal workflow management for SSD/NVMe recovery jobs.
• Built-in client communication tied to each case.

The Approach — What We Weighed

The choice was buy a ticketing tool or build a portal — the lab's work was fine, but intake and 'where is my drive?' status lived in email, and a recovery case needs public site, client-facing tracking and an internal queue to move as one.

Options on the table

• A generic helpdesk or ticketing SaaS — cheap to start, but it models support tickets, not SSD/NVMe recovery stages, and the public site stays a separate disconnected thing.
• A hosted website builder plus a spreadsheet for jobs — familiar, but it's the exact email-and-spreadsheet split that caused the problem.
• A custom website and client portal over one internal workflow queue — more build, but intake, tracking and the job lifecycle share a single system.

What we proposed

We built the custom site and portal on a shared workflow model, so clients submit and track cases while the team works a managed queue instead of the inbox.

The reasoning was fit and time saved: recovery stages, client communication and status all tied to the same case — structured intake in, self-serve status out, no tool that only half-fits the work.

Results & Value Delivered

Fewer status emails

Clients self-serve status from the portal.

Faster intake

New cases come in structured, not buried in an email thread.

Cleaner ops

Jobs move through tracked stages instead of living in heads.

Capabilities Used